Refund Policy

No Refund Policy

All purchases made on Hirleo — including subscription plans (Candidate Pro and Pro Plus) — are final and non-refundable.

We do not offer refunds, partial refunds, or credits for:

• Unused subscription periods after cancellation.
• Accidental or duplicate purchases.
• Dissatisfaction with AI-generated results or assessments.
• Changes in your circumstances or hiring needs.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not entitle you to a refund for the current billing period. You will continue to have access to paid features until the end of your current billing cycle.

Exceptions

In exceptional circumstances — such as a verified technical failure on our part that prevented you from accessing the platform for an extended period — we may review your case on a discretionary basis. To raise such a case, contact us at info@hirleo.com within 7 days of the charge.

We reserve the right to approve or decline any exception request at our sole discretion.

Free Plan

Hirleo offers a free plan with no payment required. We encourage you to explore the platform on the free plan before subscribing to a paid plan.

Contact

If you have questions about a charge or billing issue, please contact us at info@hirleo.com and we will do our best to assist you.