Live chat agent

US Energy Windows & Doors LLC is seeking a personable and customer-centric individual to assist customers and prospective clients through live chat, email, and other digital communication channels.

The successful candidate will respond to inquiries, provide information about windows and doors, assist with appointment scheduling, document customer interactions, and ensure customers receive timely and professional support.

Key Responsibilities

• Respond promptly to customer inquiries through live chat and email.

• Answer general questions regarding windows, doors, consultations, and services.

• Assist customers with scheduling consultations and appointments.

• Document customer interactions and update CRM records.

• Route complex questions and service requests to the appropriate department.

• Follow up on customer inquiries when additional assistance is required.

• Handle customer concerns professionally and courteously.

• Coordinate with sales, installation, and administrative teams.

• Maintain accurate and confidential customer information.

• Meet established response-time and customer-service standards while ensuring quality support.

Qualifications

• High school diploma or equivalent preferred, or relevant experience.

• Previous customer service, live chat, call center, sales support, or administrative experience preferred.

• Strong written communication skills.

• Basic computer and typing skills.

• Comfortable using CRM systems, email, chat platforms, and web-based applications.

• Strong written communication skills.

• Ability to multitask and manage multiple customer conversations.

• Ability to work independently in a remote environment.

• Reliable internet connection and professional home-office setup.

Pay: $24-$26 per hour

Career Growth

High-performing employees may have opportunities to advance into Customer Service Specialist, Senior Live Chat Agent, Sales Support Specialist, Customer Experience Coordinator, Sales Coordinator, or Customer Service Supervisor positions.

Benefits

Eligible employees may receive benefits according to company policy, which may include health, dental and vision insurance, paid time off, paid holidays, retirement benefits, professional development, and career advancement opportunities.

Equal Opportunity Employer

US Energy Windows & Doors LLC is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.