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Customer Success Manager
London, UKOn-Site Customer SuccessActively hiring
About this role
Join Hirleo as a Customer Success Manager and help our clients get maximum value from the platform.
**Responsibilities**
- Own onboarding, adoption, and retention for a portfolio of mid-market accounts
- Conduct regular business reviews and identify expansion opportunities
- Act as the voice of the customer internally — work with product on feedback
- Build playbooks to scale CS operations
**Requirements**
- 3+ years in Customer Success or Account Management (SaaS)
- Strong empathy and communication skills
- Experience with tools like Intercom, HubSpot, or Salesforce
- Comfortable with data — use metrics to drive decisions
AI-powered interview process
If shortlisted, you'll complete a short AI video interview — available 24/7 at your convenience. No scheduling needed.
Interested in this role?
Takes less than 5 minutes. Upload your CV and go.
Job snapshot
Location
London, UK
Work Type
On-Site
Category
Customer Success
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